Terms of Service

Last Updated: May 2, 2025

Welcome to Cheftastic! These Terms of Service ("Terms") govern your access to and use of the Cheftastic mobile applications, websites, content, products, and technology platform (collectively, the "Platform") provided by The Fabric LLC (DBA Cheftastic) ("Cheftastic," "we," "us," or "our").

PLEASE READ THESE TERMS CAREFULLY. THEY CONSTITUTE A BINDING LEGAL AGREEMENT BETWEEN YOU AND CHEFTASTIC.

IMPORTANT NOTICE REGARDING ARBITRATION FOR U.S. USERS:

SECTION 15 OF THESE TERMS CONTAINS PROVISIONS THAT GOVERN HOW CLAIMS BETWEEN YOU AND CHEFTASTIC WILL BE RESOLVED. THIS INCLUDES, WITHOUT LIMITATION, ANY CLAIMS THAT AROSE OR WERE ASSERTED PRIOR TO THE EFFECTIVE DATE OF THESE TERMS. SPECIFICALLY, IT CONTAINS AN ARBITRATION AGREEMENT THAT REQUIRES, WITH LIMITED EXCEPTIONS, ALL DISPUTES BETWEEN YOU AND CHEFTASTIC TO BE RESOLVED BY BINDING AND FINAL INDIVIDUAL ARBITRATION. YOU ARE WAIVING YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION OR REPRESENTATIVE PROCEEDING.

By accessing or using the Platform, creating an account, or requesting or providing services via the Platform, you confirm your agreement to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Platform. These Terms expressly supersede prior agreements or arrangements with you regarding the Platform. Cheftastic may immediately terminate these Terms or any services with respect to you, or generally cease offering or deny access to the Platform or any portion thereof, at any time for any reason.

1. The Cheftastic Platform

Cheftastic provides a technology platform that connects individuals or businesses seeking in-home professional chef services ("Clients") with independent professional chefs ("Chefs") who wish to offer such services. You acknowledge that Cheftastic itself DOES NOT PROVIDE COOKING SERVICES OR FUNCTION AS A CATERER OR FOOD SERVICE PROVIDER. Cheftastic's role is solely to facilitate connections between Clients and Chefs through the Platform. Chefs are independent third-party contractors.

CHEFTASTIC HAS NO CONTROL OVER THE QUALITY, SAFETY, TIMING, OR LEGALITY OF THE SERVICES PROVIDED BY CHEFS. WE ARE NOT RESPONSIBLE OR LIABLE FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER (CLIENT OR CHEF) OF THE PLATFORM OR SERVICES. CLIENTS ENGAGE CHEFS ENTIRELY AT THEIR OWN RISK.

2. Eligibility and Account Registration

To use the Platform, you must be at least 18 years old and capable of entering into legally binding contracts. You must register for and maintain an active personal user account ("Account"). You agree to provide and maintain accurate, current, and complete information during registration and use of the Platform. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. You may only possess one Account. Notify us immediately of any unauthorized use or security breach of your Account.

3. Platform License and Use Restrictions

Subject to your compliance with these Terms, Cheftastic grants you a limited, non-exclusive, non-sublicensable, revocable, non-transferable license to: (i) access and use the Platform on your personal device solely in connection with your use of the Services; and (ii) access and use any content, information, and related materials that may be made available through the Platform, in each case solely for your personal, non-commercial use. Any rights not expressly granted herein are reserved by Cheftastic.

You may not: (a) remove any copyright, trademark, or other proprietary notices; (b) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast, or otherwise exploit the Platform except as expressly permitted by Cheftastic; (c) decompile, reverse engineer, or disassemble the Platform; (d) link to, mirror, or frame any portion of the Platform; (e) cause or launch any programs or scripts for scraping, indexing, surveying, or otherwise data mining any portion of the Platform, or unduly burdening or hindering the operation and/or functionality of any aspect of the Platform; or (f) attempt to gain unauthorized access to or impair any aspect of the Platform or its related systems or networks.

4. Relationship Between Parties

NO EMPLOYMENT OR AGENCY RELATIONSHIP IS CREATED.

You expressly acknowledge and agree that Chefs operate as independent business enterprises and are not employees, agents, joint venturers, or partners of Cheftastic. Chefs determine their own hours, select the bookings they wish to accept, and provide their own tools and supplies (unless specified otherwise for a particular booking). Cheftastic does not control the manner or means by which Chefs perform their services. Cheftastic is not responsible for withholding taxes, unemployment insurance, worker's compensation, or other withholdings or benefits for Chefs.

5. Client Obligations

Clients agree to:

  • Provide a safe, clean, and suitable kitchen environment for the Chef, including functioning appliances (oven, stovetop, refrigerator, etc.), adequate counter space, and necessary basic cookware and utensils (unless arranged otherwise).
  • Ensure clear access to the premises for the Chef at the agreed-upon time.
  • Accurately inform Cheftastic and/or the Chef of any dietary restrictions, allergies, or specific food requirements prior to finalizing the booking.
  • Provide appropriate food storage containers for leftovers.
  • Treat Chefs with respect and professionalism and ensure the location is free from harassment or unsafe conditions.
  • Be present (or have an adult representative present) at the location during the service unless otherwise agreed upon.

Failure to meet these obligations may result in service cancellation (subject to cancellation fees) or additional charges.

5A. Property Damage and Risk Acknowledgment

(a) ASSUMPTION OF RISK: Client acknowledges that cooking activities in their home involve inherent risks including but not limited to:

  • Accidental spills, stains, or burns on surfaces, floors, or furniture
  • Heat damage to countertops, appliances, or nearby items
  • Breakage of dishes, glassware, or kitchen equipment
  • Scratches or damage to appliances from normal cooking use
  • Odors or residue from cooking activities
  • Normal wear and tear to kitchen facilities and equipment

(b) CLIENT RESPONSIBILITY: Client agrees to:

  • Inspect their property immediately following chef services
  • Report any alleged damage to both the Chef and Cheftastic within 24 hours of service completion via email with photographic evidence
  • Resolve any damage claims directly with the Chef as independent contractors

6. Payment, Fees, and Cancellations

You understand that use of the Services results in charges to you ("Charges"). Charges include the fees for the Chef's services (calculated hourly or per event), the cost of groceries (if procured by the Chef or Cheftastic), applicable taxes, platform fees, and any optional gratuity you choose to add.

You authorize Cheftastic to charge the primary payment method designated in your Account for all Charges incurred. All Charges paid are final and non-refundable, unless otherwise determined by Cheftastic or as required by law.

Cancellation Policy:

  • More than 48 hours before service: No Charge.
  • Between 24 and 48 hours before service: 50% of the estimated Chef service fee.
  • Less than 24 hours before service: 100% of the estimated Chef service fee, plus any non-refundable costs already incurred by the Chef or Cheftastic (e.g., groceries).

Cheftastic reserves the right to establish, remove, and/or revise Charges for any or all services obtained through the use of the Platform at any time in Cheftastic's sole discretion.

7. User Content and Feedback

The Platform may permit you to submit content such as reviews, ratings, photos, or feedback ("User Content"). You grant Cheftastic a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.

You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights necessary to grant Cheftastic the license to the User Content as set forth above; and (ii) neither the User Content, nor your submission or Cheftastic's use of it, will infringe, misappropriate, or violate a third party's intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive.

8. Anti-Circumvention

You agree not to use the Platform to find a Chef or Client and then complete a transaction independent of the Platform to circumvent the obligation to pay any fees related to Cheftastic's provision of the Platform. Both Clients and Chefs agree not to solicit or engage in services with each other outside of the Platform for a period of twelve (12) months following the last interaction facilitated by the Platform. Violations constitute a serious breach and may result in immediate account termination, liability for lost commission fees, and potential legal action.

9. Intellectual Property

The Platform and all rights therein are and shall remain Cheftastic's property or the property of Cheftastic's licensors. Neither these Terms nor your use of the Platform convey or grant to you any rights: (i) in or related to the Platform except for the limited license granted above; or (ii) to use or reference in any manner Cheftastic's company names, logos, product and service names, trademarks, or service marks.

10. Disclaimers

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." CHEFTASTIC DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

IN ADDITION, CHEFTASTIC MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR ANY SERVICES REQUESTED THROUGH THE USE OF THE PLATFORM, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. CHEFTASTIC DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY, OR ABILITY OF CHEFS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE PLATFORM, AND ANY SERVICE REQUESTED OR PROVIDED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.

CHEFTASTIC DOES NOT GUARANTEE THAT ANY CHEF SCREENING (IF PERFORMED) IS ACCURATE OR COMPLETE. CHEFTASTIC IS NOT LIABLE FOR ANY ISSUES RELATED TO FOOD SAFETY, ALLERGIES, OR DIETARY RESTRICTIONS UNLESS DIRECTLY CAUSED BY CHEFTASTIC'S GROSS NEGLIGENCE.

11. Limitation of Liability

CHEFTASTIC SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE PLATFORM OR SERVICES, REGARDLESS OF THE NEGLIGENCE (EITHER ACTIVE, AFFIRMATIVE, SOLE, OR CONCURRENT) OF CHEFTASTIC, EVEN IF CHEFTASTIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CHEFTASTIC SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY, OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE PLATFORM OR SERVICES OR YOUR INABILITY TO ACCESS OR USE THE PLATFORM OR SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY CHEF, EVEN IF CHEFTASTIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CHEFTASTIC SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND CHEFTASTIC'S REASONABLE CONTROL.

IN NO EVENT SHALL CHEFTASTIC'S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE GREATER OF FIVE HUNDRED U.S. DOLLARS ($500) OR THE AMOUNT OF FEES PAID BY YOU TO CHEFTASTIC FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM.

THE LIMITATIONS AND DISCLAIMER IN THIS SECTION DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.

12. Indemnification

You agree to indemnify and hold Cheftastic and its affiliates and their officers, directors, employees, and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys' fees) arising out of or in connection with: (i) your use of the Platform or services obtained through your use of the Platform; (ii) your breach or violation of any of these Terms; (iii) Cheftastic's use of your User Content; or (iv) your violation of the rights of any third party, including Chefs or other Clients; (v) any interaction, conflict, or dispute between you and another user (Client or Chef).

13. Release

To the fullest extent permitted by applicable law, you hereby release Cheftastic, its officers, directors, employees, agents, and successors from claims, demands, any and all losses, damages, rights, and actions of any kind, including personal injuries, death, and property damage, that is either directly or indirectly related to or arises from your use of the Platform or interactions with or conduct of other users or third-party providers (including Chefs). If you are a California resident, you waive California Civil Code Section 1542, which says: "A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which if known by him or her must have materially affected his or her settlement with the debtor."

14. Termination

Cheftastic may restrict you from accessing or using the Platform, or terminate these Terms or your Account, in whole or in part, at its sole discretion, at any time, without notice, including but not limited to, for breach of these Terms, violation of applicable laws, non-payment, safety concerns, or inactivity. You may terminate your agreement with Cheftastic at any time by discontinuing use of the Platform and deleting your Account. Provisions that by their nature should survive termination (including, without limitation, Arbitration, Disclaimers, Limitation of Liability, Indemnification, Intellectual Property, Anti-Circumvention) shall survive.

15. Dispute Resolution: Arbitration Agreement and Class Action Waiver

(a) Mandatory Arbitration: You and Cheftastic agree that any dispute, claim, or controversy arising out of or relating to (i) these Terms or the existence, breach, termination, enforcement, interpretation, or validity thereof, or (ii) your access to or use of the Platform or Services at any time (collectively, "Disputes") will be settled by binding individual arbitration between you and Cheftastic, and not in a court of law.

(b) Exceptions: This Arbitration Agreement shall not require arbitration of the following claims: (i) individual claims brought in small claims court, so long as the matter remains in such court and advances only on an individual (non-class, non-representative) basis; and (ii) claims seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property rights.

(c) Rules and Governing Law: The arbitration will be administered by the American Arbitration Association ("AAA") in accordance with the AAA's Consumer Arbitration Rules (the "AAA Rules") then in effect, except as modified by this Arbitration Agreement. The AAA Rules are available at www.adr.org or by calling the AAA at 1-800-778-7879. The Federal Arbitration Act will govern the interpretation and enforcement of this Arbitration Agreement.

(d) Process: A party who desires to initiate arbitration must provide the other party with a written Demand for Arbitration as specified in the AAA Rules. The arbitration will be conducted solely based on written submissions or via telephone/video conference unless the arbitrator determines an in-person hearing is necessary. If an in-person hearing is required, it will take place in the county where you reside, unless you and Cheftastic otherwise agree.

(e) WAIVER OF JURY TRIAL: YOU AND CHEFTASTIC ACKNOWLEDGE AND AGREE THAT YOU ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY AS TO ALL ARBITRABLE DISPUTES.

(f) NO CLASS ACTIONS OR REPRESENTATIVE PROCEEDINGS: YOU AND CHEFTASTIC ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, YOU ARE EACH WAIVING THE RIGHT TO PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, PRIVATE ATTORNEY GENERAL ACTION, OR ANY OTHER REPRESENTATIVE PROCEEDING AS TO ALL DISPUTES. FURTHER, UNLESS YOU AND CHEFTASTIC OTHERWISE AGREE IN WRITING, THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF ANY CLASS OR REPRESENTATIVE PROCEEDING.

(g) Severability: If any portion of this Arbitration Agreement is found to be unenforceable or unlawful for any reason, (1) the unenforceable or unlawful provision shall be severed from these Terms; (2) severance of the unenforceable or unlawful provision shall have no impact whatsoever on the remainder of the Arbitration Agreement or the parties' ability to compel arbitration of any remaining claims on an individual basis pursuant to the Arbitration Agreement; and (3) to the extent that any claims must therefore proceed on a class, collective, consolidated, or representative basis, such claims must be litigated in a civil court of competent jurisdiction and not in arbitration.

16. Modifications to the Agreement

Cheftastic reserves the right to modify these Terms at any time. If we make material changes, we will provide notice through the Platform or by other means (e.g., email). Your continued access or use of the Platform after such notice constitutes your consent to be bound by the Terms, as amended. Check the "Last Updated" date at the top of these Terms.

17. General Provisions

  • Governing Law: These Terms are governed by and construed in accordance with the laws of the State of California, U.S.A., without giving effect to any conflict of law principles, except as may be otherwise provided in the Arbitration Agreement above or in supplemental terms applicable to your region. Any legal suit, action, or proceeding arising out of or related to these Terms or the Platform not subject to arbitration shall be instituted exclusively in the federal courts of the United States or the courts of the State of California located in the county where The Fabric LLC is registered or primarily does business (e.g., Contra Costa County, if applicable).
  • Notices: Cheftastic may give notice by means of a general notice on the Platform, electronic mail to your email address in your Account, or by written communication sent by first class mail or pre-paid post to your address in your Account. Such notice shall be deemed to have been given upon the expiration of 48 hours after mailing or posting (if sent by first class mail or pre-paid post) or 12 hours after sending (if sent by email or platform notification).
  • Assignment: You may not assign these Terms without Cheftastic's prior written approval. Cheftastic may assign these Terms without your consent to: (i) a subsidiary or affiliate; (ii) an acquirer of Cheftastic's equity, business, or assets; or (iii) a successor by merger.
  • Severability: If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under law.
  • Entire Agreement: These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter.
  • No Waiver: Cheftastic's failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Cheftastic in writing.
  • Force Majeure: Cheftastic shall not be liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation facilities, fuel, energy, labor, or materials.

Contact Us

For questions or complaints regarding the Platform or Services, please contact us at support@cheftastic.ai or the mailing address provided on our website.

BY CREATING AN ACCOUNT OR USING THE CHEFTASTIC PLATFORM OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE.